At 97game, the privacy of every Pakistani player on our platform is treated as a fundamental obligation — not an afterthought. This Privacy Policy sets out exactly what personal data 97game collects, why we collect it, how it is used and stored, who it may be shared with, and what rights you hold over your own information. Please read this document carefully before creating an account or using any 97game service.
A plain-language summary of the key data protection commitments 97game makes to every player. The full legal text follows below — these cards are for orientation purposes only.
All data transmitted between your device and the 97game platform is protected by industry-standard SSL/TLS encryption. Login credentials, payment details, CNIC verification documents, and session data are all encrypted in transit and at rest. 97game does not store raw card numbers or full CNIC images beyond the verification window.
97game collects only the personal data that is strictly necessary for account registration, identity verification, transaction processing, and platform security. We do not collect data speculatively. Every data point we hold on a Player has a defined purpose and a defined retention period — after which it is securely deleted or anonymised.
97game does not sell, rent, or trade your personal information to third-party marketers, data brokers, or advertising networks under any circumstances. Your data is used exclusively to operate your account, process transactions, comply with regulatory requirements, and improve platform services — nothing beyond that scope.
97game recognises the specific data sensitivity context of Pakistani players, including CNIC numbers, JazzCash and EasyPaisa mobile wallet identifiers, and HBL / UBL / Meezan Bank account references. These payment identifiers are handled with the highest tier of access controls and are never exposed to customer-facing staff without explicit operational necessity.
Every 97game player retains the right to access, correct, export, or request deletion of their personal data. These rights can be exercised at any time by contacting support. Requests are handled within 30 days of receipt. 97game will not discriminate against any Player for exercising their data rights in good faith.
97game uses cookies and similar tracking technologies solely to maintain your session, remember platform preferences, measure site performance, and detect fraud signals. No third-party advertising cookies are deployed. You can manage cookie preferences through your browser settings at any time without affecting core platform functionality.
As a registered 97game player, you hold a clear set of enforceable rights over your personal data. These rights apply regardless of which city in Pakistan you are based in — whether Karachi, Lahore, Islamabad, Faisalabad, or anywhere else. To exercise any of the rights listed here, contact 97game support and your request will be handled within 30 days.
Request a full copy of all personal data 97game holds on your account at any time.
Ask us to correct any inaccurate or incomplete personal information without delay.
Request deletion of your personal data, subject to legal retention obligations.
Ask us to pause processing your data while a dispute or correction request is pending.
Receive your account data in a structured, machine-readable format for personal use.
Object to specific uses of your data, including profiling for marketing purposes.
Your privacy is important to us. This Privacy Policy explains in plain terms how 97game collects and handles your personal information. By creating a 97game account or using any platform service, you confirm that you have read and understood this policy. If you have any questions, please contact our support team before registering.
The data controller responsible for the personal information of all registered users on the 97game platform is the entity operating 97game.asia under an international gaming licence. For all data protection enquiries, players may contact the designated data protection contact via [email protected] (plain text — not a clickable link).
97game processes personal data in accordance with the obligations imposed by its international gaming licence, applicable data protection frameworks, and anti-money-laundering regulations. Where processing activities involve sub-processors or third-party service providers, 97game ensures that appropriate data processing agreements are in place to protect Player data.
97game collects the following categories of personal data, depending on the nature of your interaction with the platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, nationality | Account registration, KYC verification, age verification |
| Contact Data | Pakistani mobile number, email address, city of residence | Account communications, OTP delivery, support correspondence |
| Financial Data | JazzCash / EasyPaisa wallet number, bank name, transaction reference numbers | Deposit and withdrawal processing, fraud prevention |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Platform security, fraud detection, performance optimisation |
| Usage Data | Pages visited, games played, bet history, session duration, click paths | Responsible gaming monitoring, product improvement, bonus eligibility |
| Communications Data | Live chat transcripts, support email content, survey responses | Dispute resolution, service quality improvement, compliance records |
97game does not collect sensitive personal data categories such as biometric data, health information, or racial or ethnic origin data. CNIC-based identity verification is conducted for the sole purpose of age and identity confirmation and is not used for any profiling beyond KYC compliance.
Personal data is collected through the following channels:
97game processes personal data only where a lawful basis exists for doing so. The following table summarises the purposes for which data is processed and the corresponding legal basis in each case:
97game does not sell, rent, or trade personal data. Your information may be shared with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
All third-party processors engaged by 97game are subject to contractual obligations requiring them to process Player data only for the specified purpose, maintain appropriate security standards, and not sub-process data without prior written consent from 97game.
As an internationally licensed platform serving Pakistani players, 97game's data infrastructure may involve storage or processing of personal data in jurisdictions outside Pakistan. Where such international transfers occur, 97game ensures that appropriate safeguards are in place, which may include standard contractual clauses, adequacy decisions, or equivalent contractual protections.
97game will not transfer personal data to jurisdictions that do not provide an adequate level of data protection without first implementing compensating controls. Players who wish to obtain information about the specific safeguards governing international transfers applicable to their data may submit a written request to [email protected].
97game retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law and licensing conditions. The following general retention periods apply:
Where data is retained beyond the minimum periods set out above, 97game will document the legal justification for extended retention. Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with 97game's data disposal procedures.
97game uses the following categories of cookies and similar technologies on the platform:
97game does not use third-party advertising cookies, retargeting pixels, or social media tracking scripts. Cookie preferences can be managed through your browser settings. Disabling essential cookies will affect your ability to log in and use real-money features on the platform.
97game implements a layered security architecture to protect personal and financial data. Key measures include:
Despite these measures, no data transmission over the internet can be guaranteed to be entirely secure. Players are responsible for maintaining the security of their own devices and login credentials. 97game encourages all players to enable 2FA and to use unique, strong passwords for their accounts. Any suspected security incident should be reported immediately to [email protected].
Every registered 97game player holds the following rights in respect of their personal data, as summarised in the highlights section above and detailed here:
To exercise any of these rights, please submit a written request to [email protected]. Requests will be acknowledged within five (5) business days and resolved within thirty (30) calendar days. Where a request is complex or there are a high volume of concurrent requests, the resolution period may be extended by a further thirty (30) days, with notification provided to the requesting player.
The 97game platform is strictly for players aged 21 and above. 97game does not knowingly collect personal data from any individual under the age of 21. All account registrations require CNIC-based age verification prior to activation of real-money features.
If 97game becomes aware that personal data has been collected from an individual under 21 — whether as a result of misrepresentation, technical failure, or any other cause — the relevant account will be immediately suspended, the data will be securely deleted, and any funds deposited will be returned subject to standard verification procedures. Parents or guardians who believe a minor may have registered an account on 97game are encouraged to contact [email protected] immediately.
97game reserves the right to update or revise this Privacy Policy at any time. Material changes — those that significantly affect how your personal data is collected, used, or shared — will be communicated to registered players via the contact details associated with their account, with a minimum notice period of seven (7) days before the revised policy takes effect.
Non-material changes, such as clarifications of existing practices or corrections of typographical errors, may take effect immediately upon publication on the platform. The "Last Updated" date at the top of this Policy reflects the most recent revision. Continued use of the 97game platform following the effective date of any revision constitutes your acknowledgement of the updated policy.
97game recommends that players review this Privacy Policy periodically to stay informed of how their personal data is being handled. Archived versions of previous policy iterations are available upon written request to [email protected].
If you have any questions, concerns, or formal complaints regarding this Privacy Policy or the way in which 97game handles your personal data, please contact the data protection team using the details below:
If you are not satisfied with 97game's response to a privacy complaint, you may escalate the matter to the data protection supervisory authority of the jurisdiction under which 97game holds its international gaming licence, or seek independent legal advice. 97game is committed to resolving all legitimate privacy concerns promptly and transparently, and will not penalise any player for raising a good-faith complaint about data handling practices.
For requests related to responsible gaming tools, account self-exclusion, or deposit limits, please visit the Responsible Gaming page or reach out to support directly — our team handles all such requests with urgency and discretion.
Fully informed and confident in your privacy? Log in to your 97game account and enjoy cricket betting, live casino, and slots — all in PKR. Must be 21 or older.
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